Community Panel: Systems Practice Course
Nov
29
9:00 AM09:00

Community Panel: Systems Practice Course

Rotary Charities is actively learning how we can adapt our approach to inspire and support work that is aimed at making core impact within complex problems. With Rotary Charities technical support, teams of peers have been taking an online course through the Omidyar Group and +Acumen, Systems Practice: An Approach to Move from Impossible to Impact.

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Better Stories by Design: Crafting Narratives that Stick
Dec
8
8:30 AM08:30

Better Stories by Design: Crafting Narratives that Stick

December 8, 2017

Storytelling is an art, for sure - but like any other artistic endeavor, it takes a process and good work to begin developing stories. The goal is to create common landmarks around an issue or idea that help to influence behavior. The focus of our discussion will be as much about preparing the storyteller(s) as it will be about developing the components of the narrative.

The second in a series of NorthSky Nonprofit Network Professional Development workshops, powered by Connect_CX

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Pit Crew: How Communication Fuels the Ambulatory Surgery Center Patient Experience
Apr
17
11:15 AM11:15

Pit Crew: How Communication Fuels the Ambulatory Surgery Center Patient Experience

April 17, 2018

Join us at the Beryl Institute Patient Experience Conference in April where we will be presenting with the Northwest Michigan Surgery Center (NMSC).

NMSC is the largest Ambulatory Surgery Center (ASC) in Michigan and one of the largest in the country. They serve between 85 and 115 patients a day with 11 different service lines: everything from cataracts to hand surgery to whole joint replacement.

Safety, compliance, efficiency and throughput assure profitability; preparing and empowering staff at all levels to deliver the experience ensures ongoing referrals, positive word of mouth and return visits. 

We'll take you through the timeline and learning process that NMSC experienced: from a culture with a vague understanding of PX (how it works and what it means) to one that is patient-centered by design. 

Using the metaphor of a Formula One Pit Crew, we'll reveal the theories and stories that, working closely with "Champions" from across the organization, resulted in staff-inspired efforts to improve internal processes, communications and, by extension, staff morale and patient experience.

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Better Stories by Design: Crafting Narratives that Stick
Oct
30
12:00 PM12:00

Better Stories by Design: Crafting Narratives that Stick

October 30, 2017

Storytelling is an art, for sure - but like any other artistic endeavor, it takes a process and good work to begin developing stories. The goal is to create common landmarks around an issue or idea that help to influence behavior. The focus of our discussion will be as much about preparing the storyteller(s) as it will be about developing the components of the narrative.

Create your story with us here. 

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