Community Panel: Systems Practice Course
Jun
4
9:00 AM09:00

Community Panel: Systems Practice Course

Rotary Charities is actively learning how we can adapt our approach to inspire and support work that is aimed at making core impact within complex problems. With Rotary Charities technical support, teams of peers have been taking an online course through the Omidyar Group and +Acumen, Systems Practice: An Approach to Move from Impossible to Impact.

View Event →

Ambulatory Surgery Center Patient Experience Roundtable
Apr
17
3:00 PM15:00

Ambulatory Surgery Center Patient Experience Roundtable

April 17, 2018

Further to the Patient Experience conference, we've been asked to host an afternoon roundtable discussion, bringing together other Ambulatory Surgery experts to discuss how patient experience differs in these environments. Our clients from the Copper Ridge Surgery Center will join in with their insights and ideas.

We hope you'll join us as well!

View Event →
Pit Crew: How Communication Fuels the Ambulatory Surgery Center Patient Experience
Apr
17
11:15 AM11:15

Pit Crew: How Communication Fuels the Ambulatory Surgery Center Patient Experience

April 17, 2018

Join us at the Beryl Institute Patient Experience Conference in April where we will be presenting with the Copper Ridge Surgery Center (CRSC).

CRSC is the largest Ambulatory Surgery Center (ASC) in Michigan and one of the largest in the country. They serve between 85 and 115 patients a day with 11 different service lines: everything from cataracts to hand surgery to whole joint replacement.

We'll take you through the timeline and learning process that CRSC experienced: from a culture with a vague understanding of PX (how it works and what it means) to one that is patient-centered by design. 

Using the metaphor of a Formula One Pit Crew, we'll reveal the theories and stories that, working closely with "Champions" from across the organization, resulted in staff-inspired efforts to improve internal processes, communications and, by extension, staff morale and patient experience.

View Event →
Better Stories by Design: Crafting Narratives that Stick
Feb
21
9:00 AM09:00

Better Stories by Design: Crafting Narratives that Stick

February 21, 2018

Storytelling is an art, for sure - but like any other artistic endeavor, it takes a process and good work to begin developing stories. The goal is to create common landmarks around an issue or idea that help to influence behavior. The focus of our discussion will be as much about preparing the storyteller(s) as it will be about developing the components of the narrative. Attendees will have time to craft and share their own stories for critique.

The third in a series of NorthSky Nonprofit Network Professional Development workshops, powered by Connect_CX

View Event →
Community Panel: Systems Practice Course
Jan
8
9:00 AM09:00

Community Panel: Systems Practice Course

Rotary Charities is actively learning how we can adapt our approach to inspire and support work that is aimed at making core impact within complex problems. With Rotary Charities technical support, teams of peers have been taking an online course through the Omidyar Group and +Acumen, Systems Practice: An Approach to Move from Impossible to Impact.

View Event →
Better Stories by Design: Crafting Narratives that Stick
Dec
8
8:30 AM08:30

Better Stories by Design: Crafting Narratives that Stick

December 8, 2017

Storytelling is an art, for sure - but like any other artistic endeavor, it takes a process and good work to begin developing stories. The goal is to create common landmarks around an issue or idea that help to influence behavior. The focus of our discussion will be as much about preparing the storyteller(s) as it will be about developing the components of the narrative.

The second in a series of NorthSky Nonprofit Network Professional Development workshops, powered by Connect_CX

View Event →
Better Stories by Design: Crafting Narratives that Stick
Oct
30
12:00 PM12:00

Better Stories by Design: Crafting Narratives that Stick

October 30, 2017

Storytelling is an art, for sure - but like any other artistic endeavor, it takes a process and good work to begin developing stories. The goal is to create common landmarks around an issue or idea that help to influence behavior. The focus of our discussion will be as much about preparing the storyteller(s) as it will be about developing the components of the narrative.

Create your story with us here. 

View Event →