Mistreated

Mistreated

“Do you know how to tell good health care from bad? Guess again. As patients, we wrongly assume the “best” care is dependent mainly on the newest medications, the most complex treatments and the smartest doctors. But Americans look for healthcare solutions in the wrong places.”

This month’s blog post is a summary and review of Mistreated: Why We Think We’re Getting Good Healthcare - and Why We’re Usually WRONG.

Design the Intangible

Design the Intangible

"To provide the best in experience, healthcare organizations need to be focused on effective communication, sharing of information and processes that support that in happening. These needs do not require extensive resource investment, but they do call for unwavering commitment and focus. These priorities also provide a clear call to action and a path to experience success for organizations willing to focus on and address them."
- Jason Wolf, PhD, CPXP - President of the Beryl Institute